I am often told that I am “too nice.” I have often been advised to “toughen up” so that I will not be as emotionally effected by the stress of interacting with patients as a nurse. While it’s true that no one should allow another person to control her emotions, a little bit of nice can go a long way. My grandmother, who regularly informs me of her interactions with doctors and nurses, is often more receptive to the advice of those who show her compassion and genuine interest. Here are a few ways that you might be a little nicer and become one of the health providers most recognized for offering compassionate care.
- Sit down – A study by Swayden et al. (2011) found that patients who had a provider sit with them perceived time spent together to be longer when compared to a control group that had not sat down but spent the same time with the patients. Patients who are already in a vulnerable spot can be intimidated by someone who is quite literally “talking down” to them.
- Really listen – Active listening is a skill that can take a very long time to learn and can be difficult to practice in a busy hospital. Active listening includes pausing, forcing one’s self not to interrupt, and repeating back what is said. Protect the time you have with your patients.
- Don’t take it personal – What patients are saying and doing may have little to do with you. Often, they are mad at the situation more than they are at you. You are only responsible for your reactions. People need to vent from time to time and may need an open ear more than they need a miracle cure.
- Take care of yourself – Oh boy. This is not one of my strengths. How you take care of yourself outside of work can really effect your attitude. Medicine is a field ripe with burnout. Do what you can to renew your energy. It may be working out or a restful activity like reading a book that helps to mellow you out. For me, it’s video game! (almost 40 and still going hard in Super Mario Bros.!) Get therapy. Reconnect with your loved ones. Take care of you!
Reference:
Swayden, K. J., Anderson, K. K., Connelly, L. M., Moran, J. S., McMahon, J. K., & Arnold, P. M. (2012). Effect of sitting vs. standing on perception of provider time at bedside: A pilot study. Patient Education and Counseling, 86(2), 166–171. https://doi.org/10.1016/j.pec.2011.05.024
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